Our process
How we run a renovation in Bundaberg, from first call to handover.
Most renovation problems come from one cause: several trades, and nobody responsible for the whole project. We run every renovation as a single project, with one team accountable for it. This is how it works.
The five stages
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1. Enquiry
Call us, or send photos and a short description through the quote form. We reply within one business day, ask what you would like to change, and arrange a time to visit.
a site visit booked.
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2. Site visit
We measure the room, check the plumbing, electrical and structure, and talk through what you have in mind. We will tell you what is practical, and where a simpler option would achieve the same result.
an agreed scope to price.
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3. Written scope and fixed price
You receive a written scope and a fixed price. It sets out what is included, what is not, and what would change the price. When you are ready to proceed, we prepare a written contract that meets Queensland requirements.
a fixed price and a contract to review.
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4. The build
Our site manager runs the project. We book and manage every licensed trade, keep the site clean each day, and tell you before anything changes. Nothing is varied without your written approval.
a completed room, ready to inspect.
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5. Handover
We walk through the finished work with you. Anything that is not right is corrected before we consider the project complete. You receive the certificates for the bathroom waterproofing and the licensed trade work.
a finished renovation, and the paperwork that goes with it.
Your protections as a Queensland homeowner
Queensland law gives homeowners specific protections on residential building work. These apply to every project we take on valued over $3,300.
| Protection | What it means |
|---|---|
| A licensed builder | Building work over $3,300 must be carried out by a QBCC licence holder. |
| A written contract | The contract must be in writing, signed by both parties, and agreed before work begins. |
| A cooling-off period | You have five business days to withdraw after signing. |
| A limit on the deposit | No more than 5 per cent on contracts of $20,000 or more, and 10 per cent on contracts from $3,301 to $19,999. |
| A limit on progress payments | No more than half the contract price can be claimed until at least half the work on site is complete. |
| Home warranty insurance | Arranged before work begins. It covers the property for six years and six months and stays with the home if it is sold. |
These are set by the Queensland Building and Construction Commission. You can read them in full on the QBCC website (opens in a new tab).
What happens if something unexpected is found?
Older homes can hide problems behind walls and under floors. If we uncover something that affects the scope, we stop work in that area and tell you the same day. We explain the options and the cost of each, and we proceed only once you have approved the change in writing.
How do I check a builder's licence in Queensland?
Search the builder's name or licence number on the QBCC's online licence register (opens in a new tab). It shows whether the licence is current, the class of work it covers, and any history recorded against it. We recommend checking every builder you are considering before you sign a contract.
Ready to begin?
Stage one is a phone call or a few photos. We reply within one business day. See our recent projects, or read more about us.